Refund policy

How can I return/exchange my order? 

 If you are not satisfied with your purchase, you can request a return or exchange within fourteen (14) days of purchase if the candle is in the original condition and packaging. Please note that unless a manufacturing defect is present, we cannot accept returns of candles that have been lit. 

We are committed to processing refunds quickly, so you will likely receive notice of your refund within hours of your return arriving to our warehouse. Refunds can take 1-2 weeks to be reflected in your account. Of course we are always here if you need any help along the way. Email us at hello@mysticase.com and we can help you with any step.